Contact Information
If you have any questions about your order, shipping, returns, refunds, sizing, or our products, our customer support team is here to help.
Customer Service Hours
Monday–Friday: 09:00–17:00 GMT/BST
Saturday–Sunday: 09:00–13:00 GMT/BST
Average Response Time
Within 24 hours on business days.
For order-related questions, please include your order number so we can help you as quickly as possible.
Business Information
Elara Dublin is a trade name of Outlight Systems, registered in the Netherlands.
Brand Name:
Elara Dublin
Legal Company:
Outlight Systems
Registered Office:
Hendrik Soeteboomstraat 4
1035 NX Amsterdam
The Netherlands
Chamber of Commerce Number (KvK):
42045311
VAT Number:
NL869455904B01
Telephone Number:
+31 6 51691724
Contact by Post
Elara Dublin
c/o Outlight Systems
Hendrik Soeteboomstraat 4
1035 NX Amsterdam
The Netherlands
Important Notice
Please do not send returns to our postal address without contacting us first. To request a return, email support@elara-dublin.com and wait for return instructions. Returns sent without prior approval may be delayed or refused.